Warranty Policy
Warranty covers all hardware faults. The period of warranty is usually stated on the invoice and starts from date of the invoice. Length of the warranty period is depending the manufactures warranty. A DOA (Dead on Arrival) is categorised as a faulty product and the period for each product will vary based on manufacturer policies and most commonly 14 days.
Any problem that is caused by abuse, misuse or an act of nature (such as a water damage) are not covered by the warranty. Also, consequential and incidental damages are not recoverable under this warranty.
Under the warranty, CafePOSSystems will return the product to the manufacturer for repairs. This may take couple of weeks. In most cases items will be repaired in house and returned to make the process much faster.
Freight and Insurance of returned goods to CafePOSSystems are at customers expense and returned at customers risk.
A product inspection fee (inc GST) will apply if devices returned for warranty are tested and no fault found. A product quote fee will be charged for items quoted and repair work not proceeded with CafePOSSystems.
The warranty repaired/replaced goods will be returned to the customer freight prepaid by the customer.
Returns Policy
You may return most new, unopened items within 7 days of delivery for a refund less 20% restocking fee. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Return policy does not apply for Digital Goods such as software and subject to non return and non refund policy.
Shipping
We can ship to virtually any address in mainland Australia for a flat shipping rate of $9.90. We do post to international destination on request. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next Kg.